Social Media Coordinator

Marketing · Toronto, Ontario
Department Marketing
Employment Type Full-Time
Minimum Experience Mid-level

About Little Canada

Our vision is to entertain our guests with a magical journey of discovery through Canada in miniature, that will be amazing, exciting, and meaningful for all ages.

Our mission is to evoke a sense of wonder and curiosity about Canada. To make you feel at home, welcomed, cared for, and connected to Canada.

Little Canada is a vast, highly detailed and animated journey through Canada in miniature.  This permanent attraction opened in summer 2021 in the heart of downtown Toronto, in a 50,000 square foot facility. Our goal is to be a top 10 attraction in Toronto, with anticipated attendance of over 500,000/year.  

 

Our Big 5 Values and what they look like for this role:


  1. We create to amaze! – the astonishment of our guests is our inspiration
  2. We're naturally curious - we're eager to learn
  3. We are family - we support each other
  4. We're better together - we bring out the extraordinary in each other
  5. We're serious about fun - like any self-respecting Canadian, we don't take ourselves too seriously


Job Overview

 

The Social Media Coordinator is responsible for all areas of Little Canada’s social media communications to ensure inclusiveness of all aspects of the Little Canada brand and its values. The Social Media Coordinator will work closely with the Communications Leader on all areas of social media programming and communication, social media strategy decelopment and execution, marketing deliverables, and communication with internal and external teams and stakeholders in a timely manner.

 

Key Responsibilities


Social Media

·       Develop original and engaging content for Little Canada

·       Develop new unique ways to engage guest (quizzes, contests etc.)

·       Create and maintain a strong online presence for Little Canada

·       Collaborate with Marketing team to develop appealing social media campaigns that align with Little Canada’s brand image and values

·       Discover and stay up-to-date with ongoing trends and developments

·       Understand Little Canada’s specific audience personas on social media and develop strategic plans that appeal to them

·       Develop a consistent posting schedule taking into consideration optimal time for web traffic and guest activity

·       Maintain our social media calendar

·       Connect and create relationships with influencers that align with Little Canada’s brand image and values

 

Social Media Monitoring & Tracking

·       Understand KPIs for Little Canada and define them specifically for our respective social media outlets

·       Track performance of overall social media and specific campaigns

·       Track engagement and implement SEO to optimize campaigns

·       Monitor all social media activity

 

Communications & Marketing

·       Create a variety of different content for Little Courier that will be engaging to guest

·       Assist in outreach to press outlets, influencers, and magazines and maintain consistent communication

·       Assist in Marketing campaigns and ongoing initiatives


Business Profile Management

·       Maintain a consistent presence on all our respective business profiles/apps

·       Respond to guest inquires and reviews in a timely manner

·       Update information in a timely manner as needed

 

Other

  • Respond to and follow up on partner requirements
  • Embody the values of Little Canada
  • Regular administrative tasks and other duties as assigned


Qualifications and Experience

  • 1-3 years of work experience
  • University, college or equivalent work experience in marketing/hospitality/attractions/
  • Strong work ethic with exceptional customer service and creative mind
  • Excellent knowledge of all social media platforms
  • Excellent networking and relationship building skills
  • Excellent communication and time management skills
  • Ability to multitask

Working Conditions

  • Office work may require long periods of sitting
  • Walking, standing and interacting with guests and staff will be required during operating hours
  • Occasional weekend work may be required to ensure coverage during business periods


Equity Statement:

We aim to reflect the country we call home, by building a welcoming, inclusive environment for our team and our guests. We are committed to learning by always remaining curious, celebrating our diversity and embracing authenticity. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

 

Little Canada is an inclusive Equal Employment Opportunity employer that welcomes all applicants, without regard to gender, gender identity, sexual orientation, race, ethnicity, disable or veteran status or any other characteristic protected by law.


This job description is provided to capture the primary components of this role. It is not meant to be an exhaustive list. An individual may be required to perform other tasks which may not be listed but are consistent with the general intent of this role.

 

From time to time, Little Canada may make changes to this job description. Reasons for such changes include, but are not limited to, changes in business processes and practices, technology changes, legal requirements, customer feedback, or changes to organization structure and reporting relationships.

 


Thank You

Your application was submitted successfully.

  • Location
    Toronto, Ontario
  • Department
    Marketing
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level